Shipping policy
(한국고객님은 "여기"에서 확인해주세요)
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmation email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom, Europe, South Korea and China, there is a limited range of delivery service available, and we cannot be responsible for delays as a result of remote delivery location or adverse weather conditions.
We will endeavour to send your order out as quickly as possible but please note that due to COVID-19, there may be a slight delay in processing orders and returns due to the reduced operating staff at our warehouse and with our delivery partners.
At this time, due to COVID-19, customers are not expected to sign for goods, and our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that MONO+n.a.v.y shall bear no responsibility or liability for any loss or damage that may result from delivering your order per your request.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
Shipping Times: Orders from UK Website
UK (UPS EXPRESS SAVER)
- Most of UK mainland: Next working day
- Northern Ireland: 2 days
International (UPS WORLDWIDE SAVER)
- Most of Europe and the USA: delivery within 2-4 days
- Rest of the world: delivery within 3-7 days
Shipping Times: Orders from KOREA Website
Hanjin EXPRESS (한진익스프레스)
- Most of the Korean regions: 1-2 days
International (UPS WORLDWIDE SAVER)
- Most of Asia: delivery within 2-4 days
- Rest of the world: delivery within 3-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch. MONO+n.a.v.y cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
FREE SHIPPING
FREE shipping on all orders over:
- UK (GBP): 200
- South Korea (KRW): 150,000
- Euro Zone (EUR): 300
- Rest of world (USD): 400
Risk and ownership
The Product(s) ordered will be at your risk from the time of delivery [or collection (as the case may be).] Ownership of the Product(s) ordered will also pass to you on delivery [or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.